MediHealth Direct — UK online pharmacy, registered with the General Pharmaceutical Council (GPhC Reg No. 9012663)

Making a complaint.

We take every concern seriously. If something hasn't met the standard you expect from a GPhC-registered pharmacy, please tell us. It helps us put things right and improve our care.

How our complaints procedure works

  1. Tell us what went wrong. Get in touch by the complaints form, by email or by phone.
  2. We acknowledge it. We'll confirm we've received your complaint within 3 working days.
  3. We investigate. Our team, overseen by our Superintendent Pharmacist, reviews what happened fairly and thoroughly.
  4. We respond. We aim to give you a full written response within 28 working days.

How to reach us

Email hello@medihealthdirect.com, call 0115 990 1203 (Mon–Fri, 9am–6pm), or use the complaint form on this page. General questions that aren't complaints are best sent via the contact page.

If you're still not satisfied

You can contact the General Pharmaceutical Council (GPhC) at pharmacyregulation.org or the Information Commissioner's Office (ICO) for data-related complaints.

If your complaint involves a suspected side effect of a medicine, please also tell our clinical team — suspected adverse reactions can be reported to the MHRA via the Yellow Card scheme. For urgent medical concerns contact NHS 111, or call 999 in an emergency.