Cookie Policy
Cookie Policy
What cookies and similar technologies we use, what they do, and how you stay in control.
Last updated: August 2026
1. What this policy covers
This policy explains every cookie and similar technology (such as localStorage and sessionStorage, which store small pieces of data in your browser) that MediHealth Direct uses, what each one does, and how long it lasts. It should be read together with our Privacy Policy.
Cookies fall into three groups on this site: strictly necessary (always on, because the site cannot work without them), analytics (only with your permission), and marketing (only with your permission).
2. How consent works on this site
- The first time you visit, a banner asks for your choice. Nothing non-essential is stored or sent before you decide, and all optional toggles start switched off.
- You can change or withdraw your choice at any time using the Cookie Preferences link in the footer of every page. Withdrawing consent stops the related trackers.
- Your choice is stored for 12 months. After that, or if this policy changes materially, we ask you again.
- Rejecting is always as easy as accepting: Reject all appears alongside Accept all with equal prominence.
3. Strictly necessary cookies and storage
These are required for the site to function and are always active. They do not track you across other websites.
| Name | Type and provider | Purpose | Duration |
|---|---|---|---|
| mhd_session | Cookie, MediHealth Direct | Keeps you securely signed in to your account. Protected so scripts cannot read it. | 30 days |
| mhd_cookie_consent_v1 | localStorage, MediHealth Direct | Records the cookie choice you made so we do not ask on every visit. | 12 months |
4. Analytics cookies and storage (only with your consent)
Used to understand how visitors use the site so we can improve it. None of these are set or sent unless you switch Analytics on.
| Name | Type and provider | Purpose | Duration |
|---|---|---|---|
| mhd_analytics_session, mhd_analytics_landing | sessionStorage, MediHealth Direct | A random identifier and your landing page for our own anonymous measurement of pages visited and time on page. No IP address or device fingerprint is stored. | Until you close the browser tab |
| _ga and _ga_* cookies | Cookies, Google Analytics (via Google Tag Manager) | Distinguish visitors and sessions for aggregate site statistics. | Up to 2 years (set by Google) |
5. Marketing cookies (only with your consent)
Used to measure our advertising campaigns and show you relevant information. None of these load unless you switch Marketing on.
| Name | Type and provider | Purpose | Duration |
|---|---|---|---|
| _fbp, _fbc | Cookies, Meta (Facebook) Pixel | Measure the effectiveness of our advertising on Meta platforms. | 3 months (set by Meta) |
| omnisendSessionID, omnisendAnonymousID and related | Cookies, Omnisend | Recognise visits from our marketing emails so we can measure campaigns you have opted into. | Up to 12 months (set by Omnisend) |
6. Functional storage on your device
The app also keeps some information in your browser purely to make features you asked for work. This data stays on your device, is never used for tracking, and is never shared with third parties.
- Consultation and assessment drafts: your in-progress questionnaire answers (including health answers) are saved in your browser so you can finish later. They are only sent to us when you submit, and the draft is cleared after submission.
- Message drafts: an unsent message in the patient portal is kept until you send it or close the tab.
- Interface preferences: small settings such as a collapsed sidebar, image zoom level, and your recently used emoji.
7. Managing or clearing cookies
- Use the Cookie Preferences link in the footer to change your choice at any time.
- Your browser settings let you block or delete cookies and site data for any website. Blocking strictly necessary cookies will stop sign-in from working.
- For more about the third parties above, see the privacy pages published by Google, Meta and Omnisend.
8. Changes and contact
If we change the cookies we use or how we use them, we will update this page and, where the change is material, ask for your consent again.
Questions about this policy or your data can be sent to hello@medihealthdirect.com. Our Privacy Policy explains your data protection rights in full.
This cookie policy is provided for general information only and does not constitute legal advice. Please contact us if you have any questions.