Something not working right?
Tell us what went wrong on the website and we'll get it looked at. Our team is notified straight away and a member of staff will follow up by email.
What to include
The report form asks for your name, your email address, what you were doing when the problem happened, and where on the site it happened (for example checkout, your orders page, or login). The more detail you can give, the faster we can reproduce and fix the problem — including the time it happened and the device or browser you were using, if you can.
Please don't include sensitive personal or medical information in this form. For urgent medical concerns contact NHS 111, or call 999 in an emergency.
Not a website problem?
If your concern is about the care or service you received, please use our complaints procedure instead. For general questions about orders or treatments, contact our team — we reply within one working day.